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Refund Policy

Fairhaven Flowers strives to provide the best customer service. As a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed:

  1. If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to determine what occurred. 
  2. If it is determined that the arrangement did not arrive at the specified service it is our policy to provide you with a refund.
  3. If an order is filled and delivered on time and there is a question as to the quality of the arrangement then we will gladly replace the arrangement if there is time prior to the service. To request a replacement we must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. No refunds or replacements will be made for any order should the recipient or sender not notify us within 3 days of the original service date. Every effort has been made to make the link to this page visible to the consumer. It is the responsibility of the consumer to review the refund and replacement policy posted prior to requesting a refund or replacement.
  4. If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we reserve the right to replace the arrangement.
  5. Fairhaven Flowers will refund any purchase if we fail to provide a resolution to any problems that occur during the preparation and/or delivery of the item.
  6. Fairhaven Flowers reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Fairhaven Flowers receives an order, we review the entire order and a phone call will be placed to the purchaser should any information seem out of order.
  7. Should any customer place an order through Fairhaven Flowers and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued
  8. Fairhaven Flowers is not responsible for any order where the recipient refuses to accept the item. Fairhaven Flowers will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

"We sincerely appreciate your help in pre-planning the funeral arrangements. This made the funeral easier for all of us. I especially appreciate your professional and straight forward approach to a difficult transition for us. The funeral was a comfort and we thank you for ensuring every detail was covered. "